FAQs
General questions
Sleek Casing is a premium provider of high-quality phone cases designed for durability and style. We operate exclusively within Europe and are a registered trade name of Younique (KVK: 96373717).
We are based in the Netherlands and exclusively ship to customers within Europe.
For inquiries, please email us at hello@sleekcasing.com. Our support team typically responds within 24-48 hours during business days.
Ordering & Payments
We accept the following payment methods:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay & Google Pay
iDEAL & Bancontact (for select European countries)
Once an order is placed, modifications or cancellations are not guaranteed. If your order has not been processed, contact hello@sleekcasing.com as soon as possible.
Occasionally, we run promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.
Yes, an invoice will be emailed to you upon order confirmation. If you need a VAT invoice, please contact us.
Shipping & Delivery
How long does shipping take?
Estimated delivery times:
Netherlands & Belgium: 1-3 business days
Germany & France: 3-5 business days
Other EU countries: 5-10 business days
Shipping fees vary depending on destination, package weight, and courier service. The exact shipping cost is calculated at checkout.
Once your order is shipped, you will receive an email with a tracking link. Please allow 24 hours for tracking updates.
If your package has not arrived within the estimated timeframe, please allow 5 extra business days before contacting our support team.
Returns, Refunds & Warranty
Returns are accepted within 14 days of receiving your order.
Items must be unused, in original packaging, and in resaleable condition.
Customers cover return shipping costs unless the product is defective.
For full details, see our Returns & Warranty Policy.
Yes! We provide a 6-month warranty covering manufacturing defects. This does not include accidental damage, wear and tear, or misuse.
Contact us at hello@sleekcasing.com with your order number and details of your issue. If applicable, include photos for faster processing.
Product Information
Our cases are made from premium materials designed to provide durability, impact resistance, and a sleek look.
Yes! All our cases are wireless charging compatible.
Currently, we do not offer custom cases, but we are exploring this option for the future.
Yes, our cases are designed for everyday protection and are shock-absorbent. However, they do not make your phone indestructible.
We do our best to accurately display colors, but variations may occur due to screen settings.
Account & Privacy
No, you can check out as a guest. However, creating an account allows for a faster checkout and order tracking.
We comply with GDPR regulations and only use your data for order processing and customer support. Read our Privacy Policy for full details.
Yes, contact us at hello@sleekcasing.com to request account deletion.
Other Questions
No, we operate exclusively online.
We strive to minimize our environmental impact by using sustainable packaging and responsible sourcing practices.
Currently, we do not offer wholesale, but you can contact us for potential partnerships.
Reach out to us at hello@sleekcasing.com, and we’ll be happy to assist you!
Last Updated: February 1, 2025