Returns, Refunds & warranty

We strive to deliver top-quality products, but if you need to return an item, we offer a 7-day return window from the date of delivery.
To qualify, products must be unused, undamaged, and in their original packaging.

Important Return Guidelines:

• Items that have been opened or used are not eligible for return.
• Return shipping costs are the responsibility of the customer.
• A 15% restocking fee applies to all returned products.

To initiate a return, email hello@sleekcasing.com with your order number and reason for return.

Made an incorrect selection? We offer exchange options to help you get the right model or color.

Exchange Requirements:

• Exchanges are available for unused and unopened products only.
• The customer is responsible for both return and reshipping fees.
• Contact hello@sleekcasing.com with your order number to request an exchange.

Once your returned item is received and inspected, refunds or exchanges will be processed within 5-7 business days.
Refunds are issued to the original payment method, minus the restocking fee and shipping costs.

We believe in the durability of our products, which is why we offer a 6-month limited warranty from the purchase date.

What Our Warranty Covers:

• Manufacturing defects that impact product functionality.
• Quality issues unrelated to normal use or accidental damage.

What’s Not Covered:

❌ Accidental drops, improper usage, or normal wear and tear.
❌ Damage from modifications or misuse.
❌ Aesthetic imperfections after use.

To claim warranty support, email hello@sleekcasing.com with photos of the defect and proof of purchase.
Customers are responsible for shipping costs associated with warranty claims.

At Sleek Casing, we carefully inspect every product before shipment. Returns and exchanges require additional processing, impacting our commitment to sustainability. We encourage customers to review product details carefully before purchasing. Have questions? Contact hello@sleekcasing.com before placing your order.